News
September 11, 2025
ServiceNow Zurich: Building agents and enhanced security for Enterprise AI
ServiceNow has announced its Zurich platform release. Introducing what the company describes as “powerful agentic AI that unifies automation, development and security” on a single platform. In this release ServiceNow introduces Vibe coding to build agents, sandboxes and better security controls for data and agents. The Zurich release follows ServiceNow’s previous Yokohama platform launch and [...]
ServiceNow is making waves in the world of Enterprise AI with the launch of its latest platform release, Zurich. The company is touting Zurich as a significant step forward, bringing "powerful agentic AI that unifies automation, development, and security" all under one roof. This means businesses can expect a more streamlined and integrated approach to leveraging AI across their operations.
Following the heels of the Yokohama platform, the Zurich release focuses on empowering users to build intelligent agents, create secure environments for development, and bolster overall security controls. Central to this is the introduction of Vibe coding, a new feature designed to simplify the process of building these AI agents. By offering a more intuitive and accessible coding experience, ServiceNow aims to lower the barrier to entry for businesses looking to harness the power of AI-driven automation.
The benefits of this approach are numerous. Imagine a customer service team equipped with AI agents capable of resolving common issues instantly, freeing up human agents to focus on more complex inquiries. Or a security team utilizing AI to proactively identify and mitigate potential threats before they escalate. These are just a few examples of how the Zurich platform can transform business operations.
Furthermore, the emphasis on sandboxes within the Zurich release allows developers to experiment and innovate with AI agents in a controlled and secure environment. This minimizes the risk of unintended consequences and ensures that new AI applications are thoroughly tested before being deployed into live production environments.
Enhanced security controls are another key aspect of the Zurich platform. With growing concerns about data privacy and security, especially in the context of AI, ServiceNow is prioritizing the protection of sensitive information. The Zurich release offers enhanced security measures for both data and the AI agents themselves, providing businesses with the peace of mind that their AI initiatives are secure and compliant with relevant regulations.
By unifying automation, development, and security within a single platform, ServiceNow's Zurich release promises to empower businesses to unlock the full potential of Enterprise AI, driving innovation and efficiency across the organization. The platform is expected to be adopted by numerous businesses who are already using ServiceNow’s services, as well as attracting new customers to the platform.
Following the heels of the Yokohama platform, the Zurich release focuses on empowering users to build intelligent agents, create secure environments for development, and bolster overall security controls. Central to this is the introduction of Vibe coding, a new feature designed to simplify the process of building these AI agents. By offering a more intuitive and accessible coding experience, ServiceNow aims to lower the barrier to entry for businesses looking to harness the power of AI-driven automation.
The benefits of this approach are numerous. Imagine a customer service team equipped with AI agents capable of resolving common issues instantly, freeing up human agents to focus on more complex inquiries. Or a security team utilizing AI to proactively identify and mitigate potential threats before they escalate. These are just a few examples of how the Zurich platform can transform business operations.
Furthermore, the emphasis on sandboxes within the Zurich release allows developers to experiment and innovate with AI agents in a controlled and secure environment. This minimizes the risk of unintended consequences and ensures that new AI applications are thoroughly tested before being deployed into live production environments.
Enhanced security controls are another key aspect of the Zurich platform. With growing concerns about data privacy and security, especially in the context of AI, ServiceNow is prioritizing the protection of sensitive information. The Zurich release offers enhanced security measures for both data and the AI agents themselves, providing businesses with the peace of mind that their AI initiatives are secure and compliant with relevant regulations.
By unifying automation, development, and security within a single platform, ServiceNow's Zurich release promises to empower businesses to unlock the full potential of Enterprise AI, driving innovation and efficiency across the organization. The platform is expected to be adopted by numerous businesses who are already using ServiceNow’s services, as well as attracting new customers to the platform.
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Technology