News
August 27, 2025
Komo Unveils Major Platform Updates, Launching AI-Powered Engagement OS as Brands Shift from Transactional to Engagement-First Relationships
Updates include Komo AI (Kai) co-pilot for instant campaign creation, Komo Loyalty for building end-to-end programs in minutes, and engagement-first surveys that capture feedback at peak attention moments. NEW YORK, Aug. 26, 2025 /PRNewswire/ -- Komo Technologies today announced major...
Komo Technologies has just launched a significant overhaul of its platform, introducing an AI-powered Engagement Operating System (OS) designed to help brands cultivate stronger, more meaningful relationships with their customers. The announcement, made today, signals a shift in the marketing landscape, moving away from traditional transactional approaches towards prioritizing genuine engagement.
The core of this transformation lies in three key updates: Komo AI (Kai), Komo Loyalty, and engagement-first surveys. Komo AI, dubbed "Kai," acts as a co-pilot for marketers, promising to streamline campaign creation. By leveraging artificial intelligence, Kai can assist in developing engaging content and strategies in a fraction of the time it would take using conventional methods. This feature aims to empower brands to be more responsive and agile in their marketing efforts.
Komo Loyalty offers a simplified way to build comprehensive loyalty programs. The platform allows businesses to create and manage end-to-end programs in minutes, making it easier than ever to reward customer engagement and foster brand loyalty. This tool addresses a growing need for brands to cultivate long-term relationships, not just one-time sales.
The final piece of the puzzle is the introduction of engagement-first surveys. Recognizing that timing is everything, these surveys are designed to capture valuable customer feedback at moments of peak attention. By integrating surveys seamlessly into the user experience, Komo aims to gather more accurate and insightful data, allowing brands to better understand their audience and tailor their offerings accordingly.
These updates reflect a growing trend in the business world: the understanding that customer loyalty and advocacy are built on genuine engagement. Komo believes that brands are increasingly recognizing the limitations of purely transactional relationships and are actively seeking tools to foster deeper connections with their customers. The new Engagement OS aims to provide the necessary infrastructure and capabilities to facilitate this transition, empowering brands to build thriving communities around their products and services. It remains to be seen how these updates will reshape the competitive landscape, but the shift towards engagement-first strategies appears to be well underway.
The core of this transformation lies in three key updates: Komo AI (Kai), Komo Loyalty, and engagement-first surveys. Komo AI, dubbed "Kai," acts as a co-pilot for marketers, promising to streamline campaign creation. By leveraging artificial intelligence, Kai can assist in developing engaging content and strategies in a fraction of the time it would take using conventional methods. This feature aims to empower brands to be more responsive and agile in their marketing efforts.
Komo Loyalty offers a simplified way to build comprehensive loyalty programs. The platform allows businesses to create and manage end-to-end programs in minutes, making it easier than ever to reward customer engagement and foster brand loyalty. This tool addresses a growing need for brands to cultivate long-term relationships, not just one-time sales.
The final piece of the puzzle is the introduction of engagement-first surveys. Recognizing that timing is everything, these surveys are designed to capture valuable customer feedback at moments of peak attention. By integrating surveys seamlessly into the user experience, Komo aims to gather more accurate and insightful data, allowing brands to better understand their audience and tailor their offerings accordingly.
These updates reflect a growing trend in the business world: the understanding that customer loyalty and advocacy are built on genuine engagement. Komo believes that brands are increasingly recognizing the limitations of purely transactional relationships and are actively seeking tools to foster deeper connections with their customers. The new Engagement OS aims to provide the necessary infrastructure and capabilities to facilitate this transition, empowering brands to build thriving communities around their products and services. It remains to be seen how these updates will reshape the competitive landscape, but the shift towards engagement-first strategies appears to be well underway.
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