News
September 18, 2025
MSP airport ranks first once again in customer satisfaction survey
Minneapolis-St. Paul International Airport has again placed first in the J.D. Power North America Airport Satisfaction Study. This marks the second straight year customers and travelers have ranked the Twin Cities as the best mega airport in the United States,...
Minneapolis-St. Paul International Airport (MSP) has soared to the top once more, securing the coveted number one spot in the J.D. Power 2024 North America Airport Satisfaction Study. This impressive achievement marks the second consecutive year that MSP has been recognized as the best mega airport in the United States, a testament to its ongoing commitment to providing a positive travel experience for its passengers.
The J.D. Power study, a highly respected benchmark in the aviation industry, surveys thousands of travelers across North America to gauge their satisfaction levels with various aspects of the airport experience. These factors include airport accessibility, security screening, terminal facilities, food and beverage options, retail offerings, and baggage claim. MSP's consistent top ranking underscores its success in excelling across all these critical areas.
What makes MSP stand out from its competitors? While the specific details of the 2024 study haven't been fully released, previous years have highlighted MSP's efficient operations, clean and modern facilities, and friendly and helpful staff as key drivers of its high customer satisfaction scores. Travelers consistently praise the airport's ease of navigation, the variety of dining and shopping choices, and the overall sense of calm and order within the terminals.
The "mega airport" designation applies to airports that handle a high volume of passenger traffic annually. This means MSP is not just competing against smaller, regional airports, but against some of the busiest and most complex aviation hubs in the country. To maintain its top position in this competitive landscape requires a constant focus on innovation and improvement.
The repeat victory is a significant win for the entire Minneapolis-St. Paul community, reflecting the dedication of airport staff, airlines, and concessionaires in creating a welcoming and efficient environment for travelers. It also serves as a powerful endorsement of the region's commitment to providing world-class infrastructure and services. MSP's continued success is likely to attract more travelers and businesses to the Twin Cities, further boosting the local economy. The airport is expected to continue investing in improvements to maintain its high standards and ensure a positive experience for all who pass through its gates.
The J.D. Power study, a highly respected benchmark in the aviation industry, surveys thousands of travelers across North America to gauge their satisfaction levels with various aspects of the airport experience. These factors include airport accessibility, security screening, terminal facilities, food and beverage options, retail offerings, and baggage claim. MSP's consistent top ranking underscores its success in excelling across all these critical areas.
What makes MSP stand out from its competitors? While the specific details of the 2024 study haven't been fully released, previous years have highlighted MSP's efficient operations, clean and modern facilities, and friendly and helpful staff as key drivers of its high customer satisfaction scores. Travelers consistently praise the airport's ease of navigation, the variety of dining and shopping choices, and the overall sense of calm and order within the terminals.
The "mega airport" designation applies to airports that handle a high volume of passenger traffic annually. This means MSP is not just competing against smaller, regional airports, but against some of the busiest and most complex aviation hubs in the country. To maintain its top position in this competitive landscape requires a constant focus on innovation and improvement.
The repeat victory is a significant win for the entire Minneapolis-St. Paul community, reflecting the dedication of airport staff, airlines, and concessionaires in creating a welcoming and efficient environment for travelers. It also serves as a powerful endorsement of the region's commitment to providing world-class infrastructure and services. MSP's continued success is likely to attract more travelers and businesses to the Twin Cities, further boosting the local economy. The airport is expected to continue investing in improvements to maintain its high standards and ensure a positive experience for all who pass through its gates.
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