News
September 27, 2025
Air Miles system 'update' stymies transfer of 'Dream' to 'Cash' miles
When Cameron Stretch, a loyal Air Miles collector for more than 20 years, went to convert their bank of more than 28,000 “Dream Miles” to “Cash Miles” using the reward program’s mobile app, the system wouldn’t let him.
**Air Miles Loyalists Frustrated by Conversion Glitch**
Longtime Air Miles collectors are reporting issues converting their accumulated "Dream Miles" to "Cash Miles," leaving them unable to redeem their points for everyday purchases. Cameron Stretch, a dedicated Air Miles member for over two decades, recently encountered this frustrating problem while attempting to make the switch through the program's mobile application.
Stretch, who has diligently collected over 28,000 "Dream Miles," intended to convert a portion of them into "Cash Miles" for more immediate use. However, when he tried to initiate the transfer via the Air Miles app, the system failed to process the request. This hiccup has left Stretch, and potentially many others, unable to access the value they've earned through years of loyalty.
The inability to convert "Dream Miles" to "Cash Miles" effectively locks collectors out of a significant portion of the Air Miles rewards program. "Dream Miles" are typically used for larger purchases like vacations and electronics, while "Cash Miles" offer flexibility for smaller, everyday expenses, such as groceries or gas. The option to convert between the two allows collectors to tailor the program to their individual needs and spending habits.
For loyal members like Stretch, who have invested considerable time and effort into accumulating points, this system glitch is a significant inconvenience. It raises concerns about the reliability of the Air Miles program and its ability to deliver on its promises.
Air Miles has yet to release an official statement regarding the reported conversion issues. Many affected collectors are left wondering if this is a temporary technical problem or a more fundamental change in the program's structure. The lack of communication from Air Miles has further fueled frustration among its members, who are seeking clarity and a swift resolution to the issue. The situation highlights the importance of clear and transparent communication between loyalty programs and their members, especially when dealing with technical difficulties that impact the redemption process.
Longtime Air Miles collectors are reporting issues converting their accumulated "Dream Miles" to "Cash Miles," leaving them unable to redeem their points for everyday purchases. Cameron Stretch, a dedicated Air Miles member for over two decades, recently encountered this frustrating problem while attempting to make the switch through the program's mobile application.
Stretch, who has diligently collected over 28,000 "Dream Miles," intended to convert a portion of them into "Cash Miles" for more immediate use. However, when he tried to initiate the transfer via the Air Miles app, the system failed to process the request. This hiccup has left Stretch, and potentially many others, unable to access the value they've earned through years of loyalty.
The inability to convert "Dream Miles" to "Cash Miles" effectively locks collectors out of a significant portion of the Air Miles rewards program. "Dream Miles" are typically used for larger purchases like vacations and electronics, while "Cash Miles" offer flexibility for smaller, everyday expenses, such as groceries or gas. The option to convert between the two allows collectors to tailor the program to their individual needs and spending habits.
For loyal members like Stretch, who have invested considerable time and effort into accumulating points, this system glitch is a significant inconvenience. It raises concerns about the reliability of the Air Miles program and its ability to deliver on its promises.
Air Miles has yet to release an official statement regarding the reported conversion issues. Many affected collectors are left wondering if this is a temporary technical problem or a more fundamental change in the program's structure. The lack of communication from Air Miles has further fueled frustration among its members, who are seeking clarity and a swift resolution to the issue. The situation highlights the importance of clear and transparent communication between loyalty programs and their members, especially when dealing with technical difficulties that impact the redemption process.
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